I received an e-mail from Neal Lawson, Managing Director of First Capital Connect.
He wrote that he and senior colleagues “have spoken to and corresponded with many customers as well as meeting with a high proportion of MPs along the route.”
And guess what, they have decided to improve the compensation package for season ticket holders [...]
Entries Tagged as 'Neal Lawson'
Is First Capital Connect waking up and smelling the coffee?
March 24th, 2010 · 1 Comment · Sandy's blog
Tags:compensation·delay repay·FCC·First Capital Connect·Neal Lawson·Sandy Walkington·St Albans
“FIRST – Transforming Travel”
February 2nd, 2010 · No Comments · Sandy's blog
I had not consciously logged First Group’s strapline until I was sitting this afternoon in a Palace of Westminster committee room seeing a set of slides produced by Mary Grant, chair of First Capital Connect and managing director of all First Group’s rail operations.
FCC certainly has “transformed” travel but not perhaps in the way that [...]
Tags:377 trains·delay repay·FCC·First Capital Connect·Lord Bradshaw·Mary Grant·Neal Lawson·Nigel Quinton·Norman Baker MP·Paul Burstow MP·Sandy Walkington·St Albans·Tom Brake MP