Very useful and wide-ranging meeting this afternoon with Rail Minister Norman Baker MP in the House of Commons. I was accompanied by Caroline Pidgeon AM, chair of the Greater London Assembly Transport Committee, and by Chris White, leader of the opposition on Herts County Council.
We took with us a dossier prepared by two St Albans [...]
Entries Tagged as 'delay repay'
Meeting with Rail Minister about First Capital Connect
December 15th, 2011 · 1 Comment · Sandy's blog
Tags:Caroline Pidgeon·Chris White·delay repay·FCC·First Capital Connect·Norman Baker·St Albans·Thameslink
Time to rethink how rail fares will be increased – and how compensation for delays is triggered and paid
November 22nd, 2011 · 1 Comment · Sandy's blog
Thoughtful rail fare briefing and follow-up discussion with the Campaign for Better Transport (CfBT) yesterday afternoon at the House of Commons.
Some people argue that crowded peak hour trains and rising passenger numbers suggest that fare rises are not a problem. But not everyone who uses the railway is wealthy – particularly if they are buying [...]
Tags:bus fares·cost of motoring·delay repay·First Capital Connect·McNulty review·Passenger Focus·rail fares·St Albans
Is First Capital Connect waking up and smelling the coffee?
March 24th, 2010 · 1 Comment · Sandy's blog
I received an e-mail from Neal Lawson, Managing Director of First Capital Connect.
He wrote that he and senior colleagues “have spoken to and corresponded with many customers as well as meeting with a high proportion of MPs along the route.”
And guess what, they have decided to improve the compensation package for season ticket holders [...]
Tags:compensation·delay repay·FCC·First Capital Connect·Neal Lawson·Sandy Walkington·St Albans
“FIRST – Transforming Travel”
February 2nd, 2010 · No Comments · Sandy's blog
I had not consciously logged First Group’s strapline until I was sitting this afternoon in a Palace of Westminster committee room seeing a set of slides produced by Mary Grant, chair of First Capital Connect and managing director of all First Group’s rail operations.
FCC certainly has “transformed” travel but not perhaps in the way that [...]
Tags:377 trains·delay repay·FCC·First Capital Connect·Lord Bradshaw·Mary Grant·Neal Lawson·Nigel Quinton·Norman Baker MP·Paul Burstow MP·Sandy Walkington·St Albans·Tom Brake MP
We apologise to passengers for late-running and niggardly compensation
February 1st, 2010 · No Comments · Sandy's blog
First Capital Connect is making a dog’s breakfast of its compensation offer for the months of hopeless service. Why am I not surprised? I am joining Liberal Democrat transport spokesman Norman Baker MP in a meeting tomorrow with Neal Lawson, the new occupant of the FCC managing director’s office, and I will be saying that [...]
Tags:delay repay·FCC·First Capital Connect·Norman Baker MP·Sandy Walkington·St Albans