I received an e-mail from Neal Lawson, Managing Director of First Capital Connect.
He wrote that he and senior colleagues “have spoken to and corresponded with many customers as well as meeting with a high proportion of MPs along the route.”
And guess what, they have decided to improve the compensation package for season ticket holders [...]
Entries Tagged as 'compensation'
Is First Capital Connect waking up and smelling the coffee?
March 24th, 2010 · 1 Comment · Sandy's blog
Tags:compensation·delay repay·FCC·First Capital Connect·Neal Lawson·Sandy Walkington·St Albans
“First Crapital Connect”? – heads they win, tails we lose
December 17th, 2009 · No Comments · Sandy's blog
I have just received the latest newsletter from our local Association of Passenger Transport Users (APTU). It makes fairly dismal reading.
The 14 December temporary timetable still shows a reduction of 30% in the advertised train service – hardly an improvement on the previous timetable which was a reduction of 38%.
Apparently drivers at two of the [...]
Tags:compensation·FCC·FCC dispute·First Capital Connect·Sandy Walkington·St Albans